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How thehouse365 Handles Your Personal Information

This Privacy Policy covers what data we collect when you open an account, make a deposit via PayPal, Venmo, or Play+, and use our lobby — and exactly how we protect it.

Account data protectionPayPal, Venmo, Play+ transaction privacyYour right to access or delete your dataState-law complianceSecure account wallet
thehouse365 How thehouse365 Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you have a question about how your data is stored, want to request a copy of your account record, or need to report a privacy concern, our support team handles those requests directly. We aim to respond to data-access requests within the timeframe required by applicable state law. Reach us through any of the channels below.

Live Chat Start a live chat session from your account dashboard to ask about your stored data, request corrections, or flag an access concern in real time.
Email Support Send a detailed request to our support email address for data-access, data-deletion, or privacy-policy questions. We confirm receipt and respond per applicable state requirements.
Account Settings Navigate to the Privacy section inside your account settings on mobile or desktop to review your saved data, update your email address, or submit a deletion request directly.
DATA HANDLING PRACTICES

Security, Cookies, Retention and Your Rights

Your account data is encrypted in transit using SSL and stored on access-controlled servers. We retain account records for as long as required by state-law obligations in eligible jurisdictions — after that, records are deleted or anonymized on a rolling schedule. Cookie settings can be adjusted through your browser; we use session cookies to keep you logged in and analytics cookies to understand how the lobby is used, not to build marketing profiles. You have the right to access, correct, or request deletion of your data at any point.

SSL Encryption

All data moving between your device and our servers — including PayPal and Venmo transaction confirmations — travels over an encrypted SSL connection to block interception.

Cookie Controls

We use session and analytics cookies only. You can clear or block them through your browser settings at any time without losing your saved account preferences.

Data Retention Schedule

Account records are kept only as long as state-law obligations require. Once that period ends, personal data is deleted or fully anonymized — no indefinite storage.

Your Access Rights

Request a full export of your stored profile data or ask us to delete your account record through live chat or the Privacy section in account settings.

Common Questions About Your Privacy at thehouse365

Below are the questions our account holders ask most often about how their personal information is handled, stored, and protected on our platform.

No. We do not sell your personal information. Data is shared only with payment processors like PayPal and Venmo, identity-verification partners, and state regulators where required by law.

Your full payment credentials are never stored on our servers. When you use PayPal, Venmo, or Play+, the processor handles the transaction and we retain only a tokenized reference tied to your account.

Yes. Open a live chat session or go to Privacy in your account settings and submit a data-access request. We respond within the timeframe required under applicable state law.

Contact support via live chat or email and request account deletion. We process the request and remove or anonymize your personal data after any legally required retention period has passed.

We use session cookies to keep you logged in and analytics cookies to measure lobby usage. You can block or clear both through your browser settings without affecting your saved account details.

The core policy applies across eligible states, but certain rights — like the right to opt out of data sharing — vary based on your state's laws. Access to our platform depends on where local law permits.
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Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.