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Terms Conditions That Actually Make Sense

These terms govern your account, your deposits, and how you use thehouse365 — access depends on state law and is available only where local law permits. We've written them plainly so you know exactly where you stand before you fund your wallet.

Account eligibility rulesPayPal, Venmo & Play+ deposit termsState-dependent accessWithdrawal conditionsAccount closure rights

Explore the Lobby Read FAQ

What These Terms Cover and How They Apply

thehouse365 Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

By creating an account with thehouse365, you enter into a binding agreement with us. These terms define who may hold an account, what conduct is permitted, and how disputes are handled. Access to our casino lobby — including slots, live dealer tables, and sportsbook markets —

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is contingent on your being in an eligible state at the time of each session; we do not operate where local law does not permit it. Deposits and withdrawals processed through PayPal, Venmo, or your Play+ prepaid card are subject to the transaction limits and verification
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steps described in your account settings. We reserve the right to request identity documents at any point to satisfy verification requirements, and accounts that cannot be verified may be suspended pending review. Promotional terms, where active, attach to these conditions and do not supersede them. We
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may update these terms with reasonable notice posted to this page; continuing to use your account after that notice constitutes acceptance. If you're in Philadelphia or elsewhere in a covered state, the same terms apply uniformly regardless of how you access the lobby.

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

HOW WE HANDLE YOUR DATA

Account Security, Data and Your Rights Under These Terms

Data Retention

We retain account and transaction data for the period required by applicable state regulations. You may request a summary of the data we hold via your account settings at any time.

Cookie Use

Cookies support session continuity and fraud detection on your account. You can manage non-essential cookie preferences through the privacy controls linked in our site footer.

Account Security

Your account is protected by SSL encryption and two-step verification. If you suspect unauthorized access, use the account-lock option in settings immediately and contact live chat.

Requesting Changes

To update personal details or formally dispute a term's application to your account, submit a written request through email support; we respond within the timeframe noted in your agreement.

TERMS CONTACT PATHS

Reach Us About Your Account Agreement

Live Chat Open the chat widget from your account dashboard to ask about specific clauses, account flags, or verification holds in real time.

Email Support Send detailed questions about withdrawal conditions, account closures, or disputed terms to our support address listed in your account settings page.

Help Center Our self-serve Help Center carries a dedicated Terms section where policy updates, definition clarifications, and FAQs are published as changes go live.

Common Questions About thehouse365 Terms

These are the questions we hear most from people reviewing their account agreement. If your question isn't here, live chat is the fastest path to a direct answer.

You must be an adult of legal gaming age in your state and located in an eligible state at the time of play. Access depends on state law; we verify location at login.

Yes. Both PayPal and Venmo are accepted payment methods and can be linked to the same account, subject to standard identity verification and the transaction limits in your account settings.

Verified funds held in your wallet at the time of suspension are protected. Our review team will contact you by email with next steps; withdrawals to your Play+ or PayPal are processed once the review clears.

We post an update notice to this page and send an in-account notification. Continuing to use your account after the stated effective date means you accept the revised terms.

Submit a data request through the Help Center or by emailing support from your registered address. We'll compile your account and transaction history and respond within the period outlined in our policy.

Contact support via email with the specific clause and transaction in question. We review disputes in the order received and aim to provide a written response with our findings and any corrective action.

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